FAQ

Our servers are physically located in Germany and Ukraine.

You are provided with a special web-panel to manage your hosting.

Check if your port 2222 is blocked by a firewall. It is also possible that your ISP is blocking this port. Try logging in from a different computer with a different ISP.

Yes. *.log files can be downloaded from the control panel. In addition, you have access to the already processed statistical data of the log files in your control panel and through the statistics in the control panel.

You can, if your tariff plan allows it (the amount is also determined by the tariff plan). To do this, you need to register a registered domain as an additional one. This is done in your web-panel in the menu "Additional domains" (AddonDomains). After you register it, you need to change the NameServer to ours in the domain name.

To the folder /public_html/

Yes, you need to send us a scan of your passport (1, 2 and registration page) to s@besthosting.ua with a free-form request to open SSH access.

Use a structure like this: http://your_domain/webmail/. Remember that during authentication you must enter the full name of the mailbox, for example, login@your_domain.com.ua

Your mail program searches for the mail server by name, not by address. You will not be able to work with your hosting mail until the DNS servers are updated (maximum 2 days).

Changing ns servers takes 1-3 days, and also caching of website IP addresses by providers slows down the spread of ns servers.

No! Spam is not allowed on our servers. Account will be immediately disabled without refund.

You can always determine who sent it from the service part of the letter, so after studying it and proving your innocence, no one will close your site.

For testing your site we provide a service domain 'user_name.server_name' (For example: test.s26.org.ua)

The characteristics of our hosting servers correspond to the characteristics of 2X EPYC 7702 or 2x Gold 6138 dedicated servers

• Absolute path:
  An absolute path is one that specifies the full path to the file from the root directory of the file system.
  
  On a virtual hosting: /home/user_name/domains/domain_name/public_html/test.jpg - absolute path to the file test.jpg.


• Relative path:
  A relative path is one that is specified relative to the document itself from which the link to the file is made.

For example, the file is located on the hosting in the directory: /home/user_name/domains/domain_name/public_html/directory/photo.jpg
If we need to access it from an HTML document located in the directory /home/user_name/domains/domain_name/public_html/, it will be enough to specify the following path: directory/photo.jpg

Virtual Dedicated Server (VDS or Virtual private server - VPS) is a full-fledged Unix system. The VDS administrator is a full-fledged root of his Unix system with the capabilities and access to full configuration and administration of the system, excluding its hardware.

The closest analogue of a VDS can be considered a standard dedicated server, located on a technical hosting platform (in a data center) and connected to the Internet via a dedicated connection.