Hosting support

In order to send us a letter of complaint or proposal you should fill in the form


In order to get the most efficient and quickest support, please, follow these recommendations

  • When you submit a support ticket, you have to indicate your domain name, login and your server IP-address if possible. Is it necessary to keep to the point and explain in details what the problem is.
  • If the information on the website cannot be displayed correctly or the php function does not work properly, then we suggest indicating the link where the issue could be seen.
  • If there is an issue with the settings of an e-mail client, we suggest indicating parameters you are using for the connection.
  • When reporting an issue it is more important for us to receive the text of an error message than its service number.
  • If you sent an e-mail, but it was returned with a non-delivery notification, we suggest you should forward the bounced e-mail with technical headers to us.

All the enquiries which require the user's identification, such as account restoration from backup, login reset, contact information change, are being processed only from a user's authorized e-mail address and they cannot be processed in chat or by phone.



Support team

Kyiv


+38 (044) 590-08-07

Vinnitsa


+38 (0432) 65-66-44

Kyivstar


+38 (067) 538-43-34

Maintenance support


Financial support (Mon-Fri)


Pay via:

Do you need help?